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ISO ClaimSearch helps you succeed at your work by offering a variety of learning resources - including video lessons, expert insights, FAQs, manuals and guides, reference tools and more.

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ISO ClaimSearch Orientation Training for New Users
Get to Know Your Solutions
  • Introduction to ISO Claims Solutions
    6m 6s
    We are pleased to provide you and your organization with a wide variety of integrated tools from ISO Claims Solutions to help you at every step of the claims process.
    Investigation & Decision-Making Workflow
    11m 29s
    ISO ClaimSearch is designed to help you detect and prevent fraud, evaluate risk, and process meritorious claims. We offer a workflow with tools that can streamline your investigation and assist in your decision making process.
    Visualized ISO ClaimSearch Match Report
    33m 25s
    The interactive, graphical display of matching claims helps guide your workflow while providing relevant information and actionable insights to resolve investigations faster and more efficiently.
    ISO ClaimSearch Claims Inquiry
    17m 4s
    Enhance your investigation by performing in-depth, real-time, customized searches in the ISO ClaimSearch database that can help you connect data and detect patterns.
    ISO ClaimSearch Decision Net
    12m 35s
    With direct access to over 20 billion records, you'll gain essential information about your involved parties that will enhance your analysis and investigation.
    Match Report Comparison:
    Visualized vs Traditional
    6m 30s
    Learn how to navigate the new visualized ISO ClaimSearch Match Report by locating the information blocks on the Traditional Match Report (PDF) and seeing them on the new visualized Match Report.
    ISO ClaimSearch Claim Submission - Auto
    32m 40s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Claim Submission - Casualty
    32m 38s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Claim Submission - Property
    26m 31s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    How to Balance the Strengths of Visual Match Report & Claims Inquiry
    4m 22s
    The Match Report and Claims Inquiry are two valuable tools within ISO ClaimSearch that you can use when you are investigating a claim. However, the Match Report and Claims Inquiry have different uses, and you will need to know which tool is relevant at different phases of the investigative process.
     
     
ISO ClaimSearch Functions and Features
What's New
  • Digital Images Available Icon
    1m 12s
    If a matching claim contains digital images from prior losses a Camera Icon will appear next to that claim in the ISO ClaimSearch Match Report.
    Coverage Alerts Suite
    3m 15s
    Contributors to the Non-FCRA database now have the added benefit of a Suite of Coverage Alerts in visualized ISO ClaimSearch. These new alerts serve as helpful indicators to Claim Professionals, and SIU Investigators, when investigating a new claim or reviewing claims for possible fraud indicators and when investigating a new claim.
    Medical Provider Append
    (Claims Inquiry Integration)
    2m 52s
    This enhancement automatically searches the records of over two million medical service providers in NICB's Aggregated Medical Database and other sources, and uses that data to append fill in gaps in the corresponding ISO ClaimSearch record.
    Policy Insights Report /
    Decision Net Integration
    3m 40s
    Third party policy data, via the Policy Insights Report, is now available on demand through Decision Net.
  • New / Updated Claim Highlight
    1m 19s
    Users can now quickly identify when there is a change to their ISO ClaimSearch Match Report by a series of graphical highlights.
    Policy Insights Report
    2m 47s
    This optional solution delivers detailed coverage information to identify a third party and its insurance carrier closer to the first notice of loss.
    Weather Alerts Feature
    2m 16s
    Receive weather related alerts directly in the visualized ISO ClaimSearch Match Report that provides fast and actionable insights on newly reported claims.
    Digital Media Upload Feature
    2m 16s
    Upload and store digital images of damaged vehicles or property within the visualized Match Report while viewing images from other contributing companies.
  • Carrier Identified Notification
    2m 31s
    This automatic notification provides a prompt and seamless notification to adjusters of Other Carrier information without having to search for it within the match report.
     
     
     
Video Lessons
  • Visualized ISO ClaimSearch Overview
    13m 37s
    You now have an interactive visual analysis of your claim with instant intelligence using color coded icons that highlighting the parts of the claim that require immediate attention.
    Visualized ISO ClaimSearch Match Report
    33m 25s
    The interactive, graphical display of matching claims helps guide your workflow while providing relevant information and actionable insights to resolve investigations faster and more efficiently.
    ISO ClaimSearch Claims Inquiry
    17m 4s
    Enhance your investigation by performing in-depth, real-time, customized searches in the ISO ClaimSearch database that can help you connect data and detect patterns.
    ISO ClaimSearch Claim Submission - Auto
    32m 40s
    In this lesson, we'll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
  • ISO ClaimSearch Claim Submission - Casualty
    32m 38s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Claim Submission - Property
    26m 31s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    ISO ClaimSearch Accelerator for Guidewire ClaimCenter
    3m 42s
    Get the most out of the visualized ISO ClaimSearch experience with one-click access to claim alerts, additional data source links, and critical claim insights.
    Claims Inquiry Usage Dashboard
    3m 32s
    A critical tool for management and compliance teams to effectively analyze Claims Inquiry search activity to better understand individual and collective usage.
  • VINassist™
    2m 44s
    VINassist™ is a tool that helps verify and repair Vehicle Identification Numbers (VIN).
    How to Balance the Strengths of Visual Match Report & Claims Inquiry
    4m 22s
    The Match Report and Claims Inquiry are two valuable tools within ISO ClaimSearch that you can use when you are investigating a claim. However, the Match Report and Claims Inquiry have different uses, and you will need to know which tool is relevant at different phases of the investigative process.
     
     
User Manuals & Guides
FAQs
  • Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
  • Visualized ISO ClaimSearch (Updated 8/10/2018)
  • Data Protection FAQ
  • NICB's Aggregated Medical Database Append for Claims Inquiry FAQ
Job Aids
ISO ClaimSearch Administrative Reference
Video Lessons
  • Self-Administration Orientation
    (Updated 1/1/2020)
    20m 24s
    Help your team work faster and more efficiently by managing Users and Access groups, while assigning permissions to your ISO ClaimSearch products.
    Self-Administration Using Federated Single Sign-On
    11m 27s
    With one-click access to ISO ClaimSearch from your claims handling system, you can manage Users and Access groups, while assigning permissions to your ISO ClaimSearch products.
    Single Sign-On Integration Overview
    3m 58s
    With single sign-on integration enabled, your company will have access to ISO ClaimSearch data from within your own claim handling system.
     
User Manuals & Guides
  • Self-Administration: My Contacts User Guide
  • Integrated Statistics Report Reference Guide
  • ISO ClaimSearch Access Authorization Form
  • ISO ClaimSearch Billing Detail Reference Guide
  • ISO ClaimSearch Self-Admin User Manual
  • ISO ClaimSearch Self-Admin User Guide (NICB Members Only)
FAQs
  • Visualized ISO ClaimSearch - Administrator FAQ (Updated 8/10/2018)
Business Intelligence Dashboards & Insights Pinboards
Video Lessons
  • ISO ClaimSearch Insights Overview
    8m 14s
    Your favorite ISO ClaimSearch Dashboards are evolving into Pinboards. Powered by our new business intelligence platform, Insights, Pinboards organize your ISO ClaimSearch data into an intuitive interface that you can use to answer a wider range of business questions.
    ClaimDirector Insights Pinboard
    15m 45s
    The ClaimDirector Insights Pinboard provides metrics, deep insights, and actionable intelligence with a full view into your ClaimDirector reason codes and scoring data.
    Claims Reporting
    3m 36s
    The Claims Reporting Dashboard will provide actionable insight to management on Claims Reporting Statistics for your company.
    ClaimAlert Dashboard
    5m 42s
    The ClaimAlert Dashboard will provide actionable insight to management and compliance teams in order to effectively analyze Alerts triggered within ISO ClaimSearch.
  • Claims Inquiry Usage Dashboard
    3m 32s
    A critical tool for management and compliance teams to effectively analyze Claims Inquiry search activity to better understand individual and collective usage.
    Fire Marshal
    4m 24s
    The Fire Marshal dashboard allows users to review claims whose submission qualifies for state fire loss reporting requirements.
    Child Support Lien Network (CSLN)
    3m 40s
    This dashboard is designed to provide insight into not only the overall state participation selections your organization has made, but also your daily match activity.
    Office of Child Support Enforcement (OCSE)
    3m 40s
    The OCSE dashboard is designed to provide insight into not only the overall state participation selections your organization has made, but also your daily match activity.
  • Medical Assistance Intercept System (MAIS)
    3m 38s
    The MAIS Dashboard will help you stay up to date on any involved parties who may be an obligor for any future requirements to respective States.
    Decision Net Dashboard
    4m 36s
    This dashboard is designed to provide insight into your company’s overall Decision Net spending and breaks down each product purchased by your company’s users.
    Visual ISO ClaimSearch Usage Dashboard
    3m 50s
    The Visual ISO ClaimSearch Usage Dashboard is designed to help management and compliance teams effectively analyze individual and company level usage of ISO ClaimSearch match reports.
    State Fire Marshal
    4m 58s
    If you are a member office who receives Fire Marshal Reporting, you will now be able to access the same data seamlessly through this dynamic ISO ClaimSearch Dashboard. This dashboard will replace the traditional static reports that are sent through certified mail or email as that service will be discontinued at the end of 2020.
User Manuals & Guides
ISO ClaimSearch Town Hall Webcast Series
  • ClaimDirector Questionable Loss Scenarios
    (June 26, 2020)
    11m 45s
    ClaimDirector combines predictive analytics with industry-based business rules to identify fraud indicators in claims. Join ISO Claim Solutions’ Jim Hulett and Rafael Conde as they discuss enhancements to the solution and explore topics such as questionable loss scenarios, improving investigative outcomes, business scoring rules and why they are important in fraud analytics and how you can leverage questionable loss scenarios in your organization.
    COVID-19 and Claims:
    Key Trends and Insights
    (June 19, 2020)
    58m 1s
    Join this session to as Carlos Martins, ISO Claims Solutions’ Senior Vice President, discusses an analysis of the latest claims trends, including how claim volume during the outbreak compares to the months before the crisis as well as prior years. Carlos explores claim volume overall, volume by line of business, civil unrest and COVID-19 related claims reporting.
    How to Leverage the Single Sign-On Process Using ISO ClaimSearch's Risk Response (April 9th, 2020)
    22m 27s
    As many claims professionals are adapting to challenges of a new work environment today, it’s important to have tools to handle claims faster. This tool can be implemented within your company’s claim system to seamlessly interact with visualized ClaimSearch®.
    ISO ClaimAlerts™ – Monitor Claims So You Don’t Have To!
    (January 23rd, 2020)
    17m 36s
    Join this session to get a better understanding of ISO ClaimSearch’s Claim Alerts. If your company is not leveraging this free service this is a must view: and if you are using them attend this session for a deeper understanding of the Claim Alerts benefits and how you should leverage them into your claims workflows.
    A Holistic Vision for the Future of Claims Management
    (December 18th, 2019)
    30m 10s
    In 2019, thousands of customers transitioned to the visualized ISO ClaimSearch® interface and are now enjoying real-time claim analysis, valuable alerts, automated subrogation tools, and improved access to additional data—all within their workflow. In this end of year discussion, Carlos Martins discusses how 2020 will set the foundation for an exciting new vision—where insightful analytics are available at every stage in the life of a claim.
    Integration, Speed, and Automation:
    How We Can Help the Industry
    (October 30th, 2019)
    13m 52s
    Are you getting the most from your ISO ClaimSearch subscription? The modernized ISO ClaimSearch platform enables customers to reduce claims cycle time more than ever. Learn how you can increase efficiency and improve your bottom line.
    Vehicle Sighting Report
    (September 26th, 2019)
    16m 23s
    Join Verisk’s Lou Riggio and Michelle Miller as they explain how vehicle sighting reports can help you investigate auto theft, garaging fraud, staged accidents, and more.
    Advanced Analytics and Right-Touch Claims
    (August 22nd, 2019)
    21m 49s
    Jim Hulett discusses how advanced analytics combined with the right data and strategy, helps your organization enhance fraud detection, automate adjusters’ workflows, and reduce operational inefficiencies.
    Help to Stop Medical Fraud, Waste and Abuse
    (July 24th, 2019)
    31m 39s
    Shane Riedman, Director of Innovation will discuss medical provider fraud, industry fraud and proactive investigations, that leveraging industry medical data. Learn how to make better claim decisions and set a new standard for detecting medical provider fraud.
    Decision Net and the Power of Social Media for Claims
    (June 27th, 2019)
    27m 11s
    Michelle Miller and Lou Riggio discuss how social media can be helpful in your claim investigations. When should you use it and what details can it provide? Learn how social media investigations can help you uncover valuable insights about claimants and loss events.
    Streamline Your Claims Handling Process
    (May 23rd, 2019)
    21m 55s
    Lynn Roberts, Director of Customer Engagement & Operations and Tricia Rios, Director of Customer Engagement will discuss ways to maximize your ISO ClaimSearch subscription, streamline your claims process and specifics on the July 1st sunset date.
    Automating Subrogation Claims
    (April 25th, 2019)
    23m 19s
    Libby Price, director of product innovation for ISO Claims Solutions, will discuss the new Carrier Identified Notification and forthcoming Policy Insights Report and how these features can help you improve subrogation and reduce cycle times. Join us to learn how these enhancements can help you save time, increase productivity, and improve results.
    How Weather Analytics Helps Streamline Claims Handling
    (March 29, 2019)
    31m 50s
    Join us as Lou Riggio and Cortney Shepard discuss how Verisk's weather data and analytical tools are currently being combined with visualized ISO ClaimSearch and Decision Net Reporting to streamline claims handling, ease the investigation process and reduce processing time.
    Optimize your ISO ClaimSearch® Membership
    (February 22, 2019)
    53m 14s
    Join us to learn more about the value of optional data reporting and how to maximize the value of your ISO ClaimSearch membership. ClaimSearch leadership answers questions about the current data submission process, the impact of optional data on your match reports and the July 8th, 2019 sunset date.
    Visualized Match Report - Best Practices
    (December 11, 2018)
    48m 45s
    Do you want to become more effective when using the visualized version of ISO ClaimSearch®? Do you want to streamline your claim investigations? Join us for a detailed training session with the ISO ClaimSearch leadership team. The presentation answers your questions about workflow, information added to the visualized report which was not available in the prior match report and much more.
    PDF Match Report Process
    (October 29, 2018)
    47m 29s
    ISO ClaimSearch leaders cover the benefits of the new visualized match report, how PDF users can transition to the platform, and options for integrating visualized match reports directly with your claims system. They'll also provide insight into why we transformed the platform. This webcast is specifically for companies that print and distribute match reports to users via PDF, and companies that save match reports to an imaging system or their claims sy
    Our New "Visualized" Experience!
    (September 27, 2018)
    31m 50s
    Now that you've been using the new visualized version of ISO ClaimSearch®, we want to make sure you're ready to take advantage of all the improvements. This presentation provides detail on the system's upgrades to ensure that your team has everything needed to work productively with the new match report. You'll also discover insights into the reasons behind the transformation to the ISO ClaimSearch visualized experience.
     
     
     
ClaimDirector
Video Lessons
  • ClaimDirector Insights Pinboard
    15m 45s
    The ClaimDirector Insights Pinboard provides metrics, deep insights, and actionable intelligence with a full view into your ClaimDirector reason codes and scoring data.
    ClaimDirector SIU Triage
    12m 59s
    Use this feature to enhance collaboration with other SIU Investigators while streamlining the investigation workflow by viewing scored claims and proactively sharing their status.
    ClaimDirector Match Report
    31m 16s
    ClaimDirector is a supervised expert scoring system that is embedded in the ISO ClaimSearch Match Report. It uses the power of predictive analytics to score claims with greater accuracy and reveal questionable attributes. ClaimDirector is designed to evaluate your submitted claim against the over one billion claims in ISO ClaimSearch.
     
User Manuals & Guides
Decision Net
What's New
  • Policy Insights Report /
    Decision Net Integration
    3m 40s
    Third party policy data, via the Policy Insights Report, is now available on demand through Decision Net.
    Decision Net: Enhanced Look and Feel
    3m 39s
    The new layout will make it easier for you to find the critical information that you need to fill in the Blind Spots in your investigations, while providing additional insights on service pricing.
     
     
Video Lessons
  • ISO ClaimSearch Decision Net
    12m 35s
    With direct access to over 20 billion records, you'll gain essential information about your involved parties that will enhance your analysis and investigation.
     
     
     
Webcasts
  • Social Media as a Powerful Investigative Tool
    (January 13th & 16th, 2020)
    59m 24s
    Lou Riggio discusses how Social Media allows Claim Teams to gain insight into claimants and the surrounding circumstances to better investigate claims and make highly informed decisions.
     
     
     
User Manuals & Guides
Forms
Job Aids
  • Event Links™ Popup Blocker Disable Instructions
  • Accessing Decision Net from ISO ClaimSearch
Case Manager Powered by Sequel
Video Lessons
  • Case Manager Powered by Sequel
    5m 28s
    Case Manager is a single-platform solution that helps SIUs manage all investigative, intelligence, and regulatory functions from end to end. With integration with many Verisk solutions this agile solution easily adapts to business needs and workflows.
     
     
     
Medicare Secondary Payer Reporting Service
Quick Reference
  • ISO ClaimSearch Medicare Secondary Payer Reporting Service Quick Reference
Expert Insights
  • ISO ClaimSearch Medicare Secondary Payer Reporting Service Best Practices
User Manuals & Guides
FAQs
  • Medicare Secondary Payer Reporting Service - Frequently Asked Questions
Commercial Fishing Vessel
Video Lessons
  • Commercial Fishing Vessel Reporting
    5m 28s
    This tool can help you submit a marine casualty claim while complying with the Federal Coast Guard Regulation Requirement to report casualties.
     
     
     
Risk & Compliance Reference
What's New
  • State Fire Marshal Dashboard
    3m 16s
    If you are a member office who receives Fire Marshal Reporting, you will now be able to access the same data seamlessly through this dynamic ISO ClaimSearch Dashboard. This dashboard will replace the traditional static reports that are sent through certified mail or email as that service will be discontinued at the end of 2020.
     
     
     
User Manuals & Guides
  • Child Support Lien Network (CSLN) Pinboard - Step by Step Guide
  • Medical Assistance Intercept System (MAIS) Pinboard - Step by Step Guide
  • Office of Child Support Enforcement (OCSE) Pinboard - Step by Step Guide
  • 2019 Fire Marshal Dashboard Guide
  • ISO ClaimSearch® Compliance Solutions Brochure
Forms
  • Data Reporting Authorization - Child Support Lien Network (CSLN)
  • Data Reporting Authorization - Medical Assistance Intercept System (MAIS) Reporting Service
  • Data Reporting Authorization - Office of Child Support Enforcement (OCSE)
  • Data Reporting Authorization - Liability, Bodily Injury & Death Claims Reporting (CT)
  • ISO ClaimSearch Compliance Dashboard Access Request
Guidance for the July 8, 2019 Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
Visualized Vs. Traditional Match Report Comparison
  • Visualized Vs. Traditional Match Report Comparison
    Learn how to navigate the new visualized ISO ClaimSearch Match Report by locating the information blocks on the Traditional Match Report (PDF) and seeing them on the new visualized Match Report.
    Visualized ISO ClaimSearch Match Report Overview
    32m 53s
    You now have an interactive visual analysis of your claim with instant intelligence using color coded icons that highlighting the parts of the claim that require immediate attention.
     
     
Videos that answer Frequently Asked Questions
  • Why the change to visualized?
    1m 2s
    What is visualized ISO ClaimSearch?
    1m 58s
    What is a Match Report?
    1m 2s
    How do the new and traditional Match Reports differ?
    1m 56s
    Which claims are now visualized?
    1m 6s
    Are the visualized claims different than the PDF?
    1m 2s
    Who has access to visualized ISO ClaimSearch today?
    1m 58s
    Can I still print Match Reports?
    1m 2s
    How will I know if a Match Report has been viewed?
    1m 56s
     
FAQs
  • Transition to Visualized ISO ClaimSearch for Customers Receiving PDF Returns
  • Visualized ISO ClaimSearch (Updated 8/10/2018)
  • Data Protection FAQ
National Motor Vehicle Title Information System (NMVTIS) Reporting Service
Quick Reference
Expert Insights
  • ISO ClaimSearch NMVTIS - Best Practices for Reporting & Compliance
FAQs
ISO ClaimSearch Technical Reference
User Manuals & Guides
Expert Insights