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ClaimSearch helps you succeed at your work by offering a variety of learning resources - including video lessons, expert insights, FAQs, manuals and guides, reference tools and more.

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How To Use ClaimSearch
Get to Know Your Solutions
  • Introduction to ClaimSearch
    6m 15s
    This course provides you with a high-level overview of the variety of tools available in ClaimSearch that can help you through every step of the claims process.
    ClaimSearch Investigation and
    Decision Making Workflow
    10m 47s
    ClaimSearch is designed to help you detect and prevent fraud, evaluate risk, and process meritorious claims. This course provides an overview of how you can incorporate ClaimSearch into your workflow to streamline your investigation and assist in your decision making workflow.
    ClaimSearch Match Report
    The interactive, graphical display of matching claims helps guide your workflow while providing relevant information and actionable insights to resolve investigations faster and more efficiently.
    ClaimSearch Claims Inquiry
    20m
    Enhance your investigation by performing in-depth, real-time, customized searches in the ClaimSearch database that can help you connect data and detect patterns.
    Research Hub Overview
    9m 33s
    Research Hub gives you direct access to billions of records to help you gather essential information about your involved parties, and enhance your claims analysis.
    Claim Submission - Auto
    32m 40s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    Claim Submission - Casualty
    32m 38s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    Claim Submission - Property
    26m 31s
    In this lesson, we’ll explain how to manually submit a claim, the importance of having the required information ready before you begin, and the best way to increase the effectiveness of your searches.
    How to Balance the Strengths of Visual Match Report & Claims Inquiry
    4m 22s
    The Match Report and Claims Inquiry are two valuable tools within ClaimSearch that you can use when you are investigating a claim. However, the Match Report and Claims Inquiry have different uses, and you will need to know which tool is relevant at different phases of the investigative process.
    ClaimSearch Privacy and Security
     
    We expect everyone who accesses the system to have a clear understanding of this policy because every participating organization is accountable for their authorized users of the system.
    Claim Essentials Overview
    33m 58s
    The best starting point for Claim Essentials Customers. This course will explore the different capabilities within ClaimSearch and will help you find essential information that supports your decision-making process, analysis and investigation.
     
Job Aids
  • Claims Submission Policy Types: Auto Claims
    VIEW DOWNLOAD
  • Claims Submission Policy Types: Casualty Claims
    VIEW DOWNLOAD
  • Claims Submission Policy Types: Property Claims
    VIEW DOWNLOAD
Features and Best Practices
Lessons
  • Claims Coverage Identifier (CCI)
     
    Claims Coverage Identifier (CCI) provides subscribers with insurance information, vehicle registration information, contact information for the individual, and pertinent claim data related to the loss. This guide will provide you with information and instructions for accessing the report and understanding the report features.
    Digital Media Forensics
     
    ClaimSearch Digital Media Forensics allows you to upload images and document PDFs to your claim to help identify potential fraud on losses submitted by carriers across the insurance industry. This course will provide you with information and instructions for uploading image and document PDF files and reviewing details from the Digital Media Forensics Alerts.
    Digital Media Forensics –
    Insights Liveboard
     
    This guide provides an overview of the Digital Media Forensics – Insights Liveboard. This liveboard presents key performance indicators and visualizations related to media files submitted by carriers as part of their claims, as well as any associated alerts triggered for these files. The liveboard is designed to support managers and leadership in monitoring and analyzing this critical data.
    Digital Media Forensics –
    Screening Liveboard
     
    This guide provides an overview of the Digital Media Forensics – Screening Liveboard. This liveboard presents data fields related to your claims and Digital Media Forensics alerts in a tabular format, organized at both the claim and alert levels. It is designed to support claims adjusters and SIU screening teams in their review and analysis processes.
  • VINassist
    2m 44s
    VINassist is a tool that helps verify and repair Vehicle Identification Numbers (VIN).
    Append-DS
     
    Append DS is a service that automatically searches for missing Social Security numbers (SSN) and other searchable data during the claims reporting process.
    ClaimSearch Accelerator for Guidewire ClaimCenter
    3m 42s
    Get the most out of the visualized ISO ClaimSearch experience with one-click access to claim alerts, additional data source links, and critical claim insights.
     
Features
  • Synthetic/Stolen Identity Flags
    2m 59s
    This feature allows you to flag any involved party in the database when they have been confirmed as a synthetic or stolen identity.
    Relational Mapping
    2m 38s
    The Relational Map feature in ClaimSearch allows you to see the loss locations of a claim - without the cost of travel.
    Carrier Identified Notification
     
    This automatic notification provides a prompt and seamless notification to adjusters of Other Carrier information without having to search for it within the match report.
     
Alerts
  • SSN Found Alert
    1m 58s
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    NCIC Unreported Theft Alert
    1m 12s
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    NICB ForeWARN Alert
    1m 30s
    -------------------------------------------------------------------------------
    NICB Questionable Claim Alert
    1m 15s
    -------------------------------------------------------------------------------
  • NICB Vehicle Impound Alert
    1m 11s
    -------------------------------------------------------------------------------
    NICB Vehicle Recovery Alert
    1m 22s
    -------------------------------------------------------------------------------
     
     
Community Forum Webcast Archive
  • ClaimSearch Community Forum Webcast Archive
     
    Our ever-expanding list of webcasts address the most relevant topics that affect our ISO ClaimSearch member community.
     
     
     
User Manuals & Guides
Job Aids
Research Hub (formerly Decision Net)
Lessons
  • Research Hub Overview
    9m 33s
    Research Hub gives you direct access to billions of records to help you gather essential information about your involved parties, and enhance your claims analysis.
    Benchmark Weather Reports
     
    The Benchmark Weather Reports in Research Hub are a great resource you can use to support your claim investigation and identify inconsistencies in weather related claims by providing detailed weather information on, or around, the date of loss at the claim location.
    Vehicle Sightings Searches
     
    Vehicle Sightings search in Research Hub empowers you to search for and analyze the historical vehicle location data that is captured by a national network of mobile License Plate Recognition (LPR) readers every day.
    Claims Coverage Identifier (CCI)
     
    Claims Coverage Identifier (CCI) provides subscribers with insurance information, vehicle registration information, contact information for the individual, and pertinent claim data related to the loss.
Webcasts
  • Research Hub -
    Specific Reports & Pro Tips
    30m 34s
    This webinar will help you understand each of the specific reports that are available for purchase.
     
     
     
User Manuals & Guides
  • ClaimSearch Self Administration: Research Hub Permissions Job Aid
    VIEW DOWNLOAD
Anti-Fraud Solutions
Lessons
  • Claim Scoring FAQ
     
    This guide provides the answer to some of the most common questions related to Rules-Based and Predictive Claim Scoring.
    ClaimSearch Claims Triage Features
     
    The Claims triage page streamlines the investigation workflow by displaying the scored claims based on user defined filters and enhances collaboration with other SIU Investigators.
    Getting Started With
    Claim Scoring Architect
     
    This guide will provide you with information and instructions for successfully utilizing Claim Scoring Architect - a specialized Insights liveboard that includes the functionality to create, test, publish, and manage Claim Scoring custom business rules.
User Manuals & Guides
Insights Liveboards
Get to Know ClaimSearch Insights
  • ClaimSearch Insights Overview
    8m 30s
    This video will introduce you to the standard look and navigation of our business intelligence platform, Insights. This platform organizes ClaimSearch data and transforms it into visual liveboards that you can use to simplify everyday questions.
    ClaimSearch Insights -
    Advanced Actions for Authors
    This guide provides Insights Authors with techniques to customize liveboards to meet the unique needs of their organization. Techniques include managing the KPI Watchlist and copying, formatting, and sharing liveboards.
    Saving Liveboard Filters with the "Save View" Feature
     
    The "Save View" feature allows you to save your liveboard filter settings and reuse them without needing to reset them each time you access the liveboard.
    Insights Watchlist for Authors
     
    The "Watchlist" feature in Insights allow users with “Author” permissions in Insights, to pin KPIs they monitor frequently on their ClaimSearch Insights homepage.
    ClaimSearch Insights: Date Filters
     
    This lesson will provide you with an overview of using the date filters in ClaimSearch Insights for both Viewers and Authors.
     
     
     
Featured Insights Liveboards
  • Transactions Details Liveboard
     
    The Transactions Details Liveboard provides monthly data about claim submissions, searches, and reports ordered by your organization in ClaimSearch. This guide will provide you with details about the information contained in this liveboard.
    Claim Essentials Usage Tracker
     
    The Claim Essentials Usage Tracker allows ClaimSearch Member Companies who subscribe to Claim Essentials to monitor their claim submission volume as well as Research Hub spend relative to their contracted allowance. This guide will provide you with information and instructions for reviewing the Claim Essentials Usage Tracker.
    Getting Started With
    Claim Scoring Architect
     
    This guide will provide you with information and instructions for successfully utilizing Claim Scoring Architect - a specialized Insights liveboard that includes the functionality to create, test, publish, and manage Claim Scoring custom business rules.
    Digital Media Forensics –
    Insights Liveboard
     
    This guide provides an overview of the Digital Media Forensics – Insights Liveboard. This liveboard presents key performance indicators and visualizations related to media files submitted by carriers as part of their claims, as well as any associated alerts triggered for these files. The liveboard is designed to support managers and leadership in monitoring and analyzing this critical data.
    Digital Media Forensics –
    Screening Liveboard
     
    This guide provides an overview of the Digital Media Forensics – Screening Liveboard. This liveboard presents data fields related to your claims and Digital Media Forensics alerts in a tabular format, organized at both the claim and alert levels. It is designed to support claims adjusters and SIU screening teams in their review and analysis processes.
     
User Manuals & Guides
  • Insights Liveboards – Simple Description List
    VIEW DOWNLOAD
Self Administration
Lessons
  • Self Administration Orientation
    21m 29s
    Help your team work faster and more efficiently by managing Users and Access groups, while assigning permissions to your ISO ClaimSearch products.
    Self Administration Using Federated Single Sign-On Overview
    11m 27s
    With one-click access to ISO ClaimSearch from your claims handling system, you can manage Users and Access groups, while assigning permissions to your ISO ClaimSearch products.
    Single Sign-On Integration Overview
    3m 38s
    With single sign-on integration enabled, your company will have access to ClaimSearch data from within your own claims handling system.
    Risk Response Integration
    4m 2s
    Risk Response is an enhancement to single sign-on integration, and is an efficient way to deliver additional ClaimSearch Data into your own claims management system.
User Manuals & Guides
  • Expectations of a ClaimSearch Administrator
    VIEW DOWNLOAD
  • ClaimSearch Self Administration: Research Hub Permissions Job Aid
    VIEW DOWNLOAD
Compliance Solutions
Lessons
  • Office of Foreign Assets Control
    (OFAC) Services
     
    The Office of Foreign Assets Control, or OFAC, is part of the U.S. Department of the Treasury and is responsible for publishing a master list of individuals on the government’s watch list, to include potential terrorists and drug traffickers.
    Medicaid Recovery Network (MRN) Services
     
    ISO ClaimSearch has established an interface with MRN that enables organizations that conduct business in a participating state to search the MRN Database for matching information when a claim is submitted by the organization into ISO ClaimSearch.
    Child Support Lien Network (CSLN) Services
     
    ISO ClaimSearch has established an interface with CSLN that enables organizations, that participate in the CSLN program in one or more states, to search the CSLN Database for matching information when a claim is submitted by the organization into ISO ClaimSearch.
    Office of Child Support Enforcement (OCSE) Services
     
    ISO ClaimSearch has partnered with OCSE to establish an interface that enables organizations, that participate in the OCSE Insurance Match program, to search the OCSE database for matching information when a claim is submitted by the organization into ISO ClaimSearch.
    National Motor Vehicle Title Information System (NMVTIS) Reporting Service
     
    As an Insurer, you have a responsibility to report required data to NMVTIS involving any auto claim marked as "Totaled."
    Commercial Fishing Vessel Reporting
    5m 12s
    This tool can help you submit a marine casualty claim while complying with the Federal Coast Guard Regulation Requirement to report casualties.
     
     
Medicare Secondary Payer Reporting Service
Quick Reference
  • CMS 111 Reporting Service – What’s My Role?
    VIEW DOWNLOAD
National Insurance Crime Bureau (NICB) Integrations
Lessons
  • Referring Questionable Claims to the NICB
    14m 1s
    In this lesson, we will discuss what constitutes a questionable claim and how you can submit your claims to the NICB through ClaimSearch.
    Vehicle Thefts: Reporting Process & Recovery Reports
    6m 45s
    In this lesson, you’ll get to know how to correctly report auto theft claims that may generate matches for subsequent recoveries.
     
     
Alerts
  • NCIC Unreported Theft Alert
    1m 12s
    -------------------------------------------------------------------------------
    NICB ForeWARN Alert
    1m 30s
    -------------------------------------------------------------------------------
    NICB Questionable Claim Alert
    1m 15s
    -------------------------------------------------------------------------------
    NICB Vehicle Impound Alert
    1m 11s
    -------------------------------------------------------------------------------
  • NICB Vehicle Recovery Alert
    1m 22s
    -------------------------------------------------------------------------------
     
     
     
Technical Reference
User Manuals & Guides
Network Analytics (NetMap)
Getting Started with NetMap
"How To" Guides
Reference Guides
Technical Guides